Vision, Mission, and Values

Our Vision, Mission, Critical Success Factors and Values

Vision

To provide energy for better living.

Mission

To exceed expectations in providing safe and reliable electric and natural gas services.

Critical Success Factors

• Make it easy and efficient for customers to do business with us.
• Provide the environment for an engaged, well-informed workforce.
• Fix problems and continually improve.
• Be recognized as a respected corporate citizen by all stakeholders.
• Provide investors with competitive, predictable returns.

Values

• Teamwork: We actively work together to fix problems, serve customers and create value.
• Integrity: We act responsibly and ethically at all times.
• Open communication: We exchange information with our stakeholders in a constructive manner that fosters understanding and effectiveness.
• Flexibility: We manage change in a way that benefits our stakeholders.
• Accountability: We take responsibility for what we do.
• Drive: We are determined to do our best and continually work to improve.
• Respect: We treat others with dignity and appreciate diverse backgrounds, opinions, and expectations.

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